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Shipping Within Australia
Shipping prices are a flat rate of $11.95 this does not include bulky items.
Express shipping is calculated at check out for orders up to 10kg. We cannot guarantee express shipping of items sent directly from our distributors. We will contact you if express shipping is unavailable on your order.
Purchases over $280 (after codes and reward vouchers used) will receive free standard postage within Australia, this does not include bulky items.
If we anticipate any delays with your order The Creative Toy Shop will contact you immediately and likewise, if your order is urgent please let us know.
LOCAL PICK UP ORDERS
LOCAL PICK UP should only be chosen by local customers to the Coffs Harbour region who will be picking up their orders.
Do NOT choose LOCAL PICK UP when placing 2 orders or for an ADDTOLAYBY order or any other orders. We will cancel & refund these orders as LOCAL PICK UP cannot be combined with other shipping orders.
TUFF TRAY SHIPPING:
Our Tuff trays can only be shipped within Australia at this stage due to their large size.
We have found that they take longer to be delivered by Australia Post due to their oversized nature. Please factor in approx 2 weeks when ordering a Tuff Tray.
Due to shipping charge increases & their bulky nature, our tuff trays shipping charges are now:
$16.95 to ship to NSW, VIC & QLD
$18.95 to ship to SA & TAS
$20.95 to ship to WA & NT
If your order is eligible for FREE SHIPPING as it is over $280, you still need to choose Tuff Tray shipping at checkout.
Please ensure you pick Tuff Tray Shipping when placing an order for a Tuff Tray. If you are using Apply Pay or Shop Pay please make sure you select the correct shipping type in the drop down menu before payment.
BULK ORDER OF TUFF TRAYS:
If you are ordering 3 or more tuff trays, please email us for a shipping quote as they ship in maximums of 3. Email us at hello@thecreativetoyshop.com.au
DROPSHIPPING:
Some of our products from Q Toys and Tender Leaf are shipped directly from our suppliers to your house. There may be a bulky shipping charge due to the size and weight of the item.
Dropship items are not eligible for express shipping nor free shipping but sent with fill tracking as all regular orders. Shipping fees will apply.
International Shipping
We now offer worldwide shipping!
Unfortunately, we are not allowed to ship Grimm’s, Grapat, Stapelstein, Fagus, and Ostheimer outside of Australia.
Certain countries are currently limited by weight to 2kg, we are working with our partner to increase this.
Shipping rates are calculated during check out, destination duties and taxes are the responsibility of the receiver. If these are not paid by the customer, your order will not be delivered by the shipping company.
International Shipping Times
We are based in regional NSW which means the estimated shipping times are not accurate from what you see at checkout.
DHL Express: We fulfill and dispatch your order within 24 hours of receipt.
A 3rd party carrier picks up on behalf of DHL express Mon, Wed and Friday and it is taken to Sydney International airport. This can take an additional 3 - 5 business days on top of the delivery times stated at checkout.
Your order will arrive within 7 business days once it arrives in Sydney.
Please be aware of this when ordering from us.
Australia Post: We fulfill and dispatch your order within 24 hours of receipt. These orders are picked up daily. The times shown at checkout for this shipping option is accurate.
International Subscription Box Shipping
Our international subscription boxes are only available for shipping to the following countries: Indonesia, Malaysia, New Zealand, Singapore, United Arab Emirates & United States. The price of shipping is included in the product cost.
Shop and Save
We wanted to find a way to say "thanks" for shopping with us and have decided to launch our own rewards program.
Earn points every time your shop, when you register and following us on social media.
How it works
Create a store account to start earning points!
Earn 10 points just by signing up.
You will earn 1 point for every $1 you spend
Check your account
We have a new rewards system as of November 2023.
You now access your points and redeem rewards via our online launcher which is located at the bottom left corner of our website.
Log in via this launcher and you will see your points and areas to redeem vouchers.
Terms and Conditions
- Reward Points are not transferable.
- Reward Points cannot be redeemed for cash.
- Reward Points can only be redeemed off the product purchase price. This excludes taxes and shipping.
- Reward Points from two separate accounts cannot be merged.
- Rewards Points can be earned on subscription orders but can’t be redeemed on these orders.
- Reward Codes expire after 1 year.
- You will not receive an email advising this reward code is about to expire. Please be aware when you redeem your rewards for a reward voucher that they have a 1 year expiry.
- We are unable to reinstate these points if your discount code has expired after 1 year.
- You can't use a reward voucher code with Last Chance items or any other automatic discount code like Free Shipping. The discount code will take precedence as you can only have 1 code at checkout and our Last Chance items are deemed a storewide code due to the limitations of our software.
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Tuff Tray
Fantastic, across ages groups our kids love this. So many activities are great for the tuff tray, building and planning and building “different worlds” for older kids is so much fun as well as fun activities for 10 month old. Great customer service and fast delivery. Thank you
AustraliaHappy with Putchase
While I would have loved something a bit heavier and thicker I think this will last with careful storage.
AustraliaTuff Tray
Customer service and delivery was efficient and prompt. The tray itself is great quality and will last a long time.
AustraliaTuff tray
Very versatile for a myriad of play activities for all ages. No buckling.
AustraliaTuff Tray
Amazing product, speedy delivery and excellent communication. Highly Recommend
AustraliaTuff tray
Amazing product
AustraliaTuff tray
Great with some time spent in the sun it now sits nice and flat. Kids love it
AustraliaAmazing!
Fantastic. The quality is just what I was hoping for. We've already used it in many ways and are delighted with it. The customer service and speed of delivery was also fantastic. Highly recommend
AustraliaTuff Tray
Fast shipping and awesome product! My grandson loves it & so does my daughter as it keeps all of his messy play contained.
AustraliaTuff Tray
Our granddaughter loves it. She can sit in it with water and toys or have rocks and whatever else takes her fancy at the time. Her big brothers are also keen to have a play. Hope to get the legs for it
AustraliaI wish I had bought this sooner
I should have bought this ages ago - such a great product, I am particularly excited for summer because a lot of the ideas I have are warm weather friendly. If you're hovering over this, do it!
AustraliaLove it for sensory play
My little one loves his tuff tray so much we are getting a second. They are large and deep enough to allow play for hours and it’s also great for many kids to play at together ❤️
AustraliaGreat product!
Love our tuff tray for both at home and at playgroup. So easy to set up or load in the car. Not heavy at all. Big enough for multiple children to enjoy play at the same time.
AustraliaGreat product!
Amazing tray for large creative and sensory play and my toddler loves it!
AustraliaTuff Tray
Great product! Highly recommend for hours of endless entertainment.
AustraliaTuff tray
Great quality product, great size and has been fantastic for all our sensory, messy play. Shipping was prompt.