Shipping

Shipping Within Australia

Shipping prices are a flat rate of $10.95 this does not include bulky items

Express shipping is calculated at check out for orders up to 10kg. We cannot guarantee express shipping of items sent directly from our distributors. We will contact you if express shipping is unavailable on your order.

Purchases over $280 (after codes and reward vouchers used) will receive free standard postage within Australia, this does not include bulky items. 

If we anticipate any delays with your order The Creative Toy Shop will contact you immediately and likewise, if your order is urgent please let us know.

LOCAL PICK UP ORDERS

LOCAL PICK UP should only be chosen by local customers to the Coffs Harbour region who will be picking up their orders. 

Do NOT choose LOCAL PICK UP when placing 2 orders or for an ADDTOLAYBY order or any other orders. We will cancel & refund these orders as LOCAL PICK UP cannot be combined with other shipping orders. 

International Shipping

We now offer worldwide shipping!

Unfortunately, we are not allowed to ship Grimm’s, Grapat and Ostheimer outside of Australia.

Certain countries are currently limited by weight to 2kg, we are working with our partner to increase this.

Shipping rates are calculated during check out, destination duties and taxes are the responsibility of the receiver. If these are not paid by the customer, your order will not be delivered by the shipping company. 

When an international order is returned to the sender, it can take up to 3 months for the order to arrive back to us. We will issue the refund on the product only once the order arrives back to our warehouse.

International Shipping Times

We are based in regional NSW which means the estimated shipping times are not accurate from what you see at checkout. 

DHL Express: We fulfill and dispatch your order within 24 hours of receipt.

A 3rd party carrier picks up on behalf of DHL express Mon, Wed and Friday and it is taken to Sydney International airport. This can take an additional 3 - 5 business days on top of the delivery times stated at checkout.

Your order will arrive within 7 business days once it arrives in Sydney. 

Please be aware of this when ordering from us.

Australia Post: We fulfill and dispatch your order within 24 hours of receipt. These orders are picked up daily. The times shown at checkout for this shipping option is accurate. 

International Subscription Box Shipping

Our international subscription boxes are only available for shipping to the following countries: Indonesia, Malaysia, New Zealand, Singapore, United Arab Emirates & United States. The price of shipping is included in the product cost.